Before we could run our sprint, we had to solve three challenges:
1. Behavioural
Some of the team were new to the design sprint process and used to working at a slower pace.
2. Procedural
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Before we could run our sprint, we had to solve three challenges:
1. Behavioural
Some of the team were new to the design sprint process and used to working at a slower pace.
2. Procedural
We were using a process designed to run over five days, when we only had three.
3. Comprehension
There is no getting around it, hot water is a complex topic. Some team members knew a lot more about it than others.
To solve these challenges, we started with a teach-in and customised the process to fit into three days.
"We’ve been in each other’s eyes and ears for 3 days. We now feel like a team and understand each other's role much better."
We built an online proof of concept called Water Gremlins that:
The sprint ended by asking the rest of our office to give us some feedback on the Water Gremlins tool. We thanked those who did by giving them a chance to win a smart Hydrao showerhead. Naturally we asked them what they thought of it to find out if it could help deliver a real hot water service in future.
We also learnt a lot about how to work as a cross-functional team. People found out what pressures others were under, and the process gave everyone a voice.
We can help customise Design Sprints to fit your requirements be that product or service.
Come and see us for a friendly
chat over a cuppa.
Cannon House, 18 The Priory Queensway
Birmingham B4 6BS8
We love small print. Said nobody, ever.