WE BUILD AND TEST IDEAS FOR

Consumer Insight at the Energy Systems Catapult

HOME TRUTHS®

Discover what people really value with bespoke research

SERVICE DESIGN

Build appealing propositions with our experienced players

DIARY STUDIES

Discover how consumers use your product or service

FAIR FUTURES®

Harness innovation to reduce vulnerability to fuel poverty and design smarter consumer protection

DIGITAL PROTOTYPING

UX/UI excellence from a team of proven heavyweights

LIVING LAB

See beyond what people say to understand what they do in smart homes around the UK

Projects

Local energy

Government is investing £100m in smart local energy system innovation projects from 2019-22. The aim is to create high value jobs providing cleaner, cheaper renewable energy.

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Research Services

Home Truths®

Get rapid, cost-effective consumer feedback on your product, service or policy idea. Home Truths® is the Catapult’s online panel of 000’s of UK households.

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Research Services

Segmentation

People are different, especially when it comes to energy. They want different things and do different things to get what they want. Segmentation puts similar people into groups.

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Projects

Hot Water Design Sprint

There’s growing interest in the idea that businesses could sell energy as a service. Confident we could sell Heat as a Service, we wanted to explore how to add Hot Water. We used a Design Sprint to see how far we could get in three days.

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Projects

Have you considered consumer protection?

Decarbonisation of the energy system will change the way that consumers use and buy energy. If you want to ensure that your innovation is inclusive for all it is essential that you understand consumer risks. We created a manual with structured tasks to help you identify your risks and consider how you might address them.

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Design Services

Prototyping

Turn your concept into a prototype you can get feedback on. Our service designers and UX professionals can help you apply leading-edge digital tools to qualify and de-risk your idea.

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Design Services

Market-ready experiences

We can take responsibility for the entire design development cycle and build you a winning digital experience that is consumer-proven, technically robust and developer-ready.

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Projects

Sprinting to Net Zero

We conducted a bespoke four-day design sprint with Big Clean Switch to help them design, build and test a digital platform that allows energy customers to make informed choices about their home energy improvements.

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Projects

Will customers buy Heat as a Service?

When it comes to heating, people care more about their experience than how it’s delivered. They want to control how much they spend on their comfort, but don’t know how. If they could buy their Heating as a Service, then they choose how much to spend on their plan.

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Projects

Is there room for flexibility with EV charging?

As renewable energy generation grows, matching available electricity supply to consumers’ demands gets harder.
We looked at how Electric vehicles could help to balance the grid by testing DSR with domestic EV users. Can this fit into people’s lives? Or will they reject it if it takes away their control?

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Research Services

See beyond what people say

We’ve done various studies to understand how life shapes energy use. We use sensors to see beyond what people say to what they do, and models to relate behaviour to energy use.

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Projects

How can we help businesses cut carbon emissions?

If we are to reach net zero carbon emissions, businesses will have to play their part.

We set out to understand what businesses are trying to achieve through energy management and what their key needs are to determine what an energy management solution might look like and how demand-side response (DSR) could be part of this solution.

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Like an agency, but not.

TRUSTED, INDEPENDENT, NOT-FOR-PROFIT

We succeed when you succeed: leverage our unique position

CREDIBLE FUTUREGAZERS

We are helping shape the policy landscape for the next 25 years

HYPER-CONNECTED

Matchmakers for government and entrepreneurs

WHOLE-SYSTEM MODELLING

Use Catapult modelling tools to validate propositions across the wider energy system

WE OFFER SUPPORT

We collaborate with innovators to deliver projects that move towards decarbonisation goals

WHO ARE WE?

The Energy Systems Catapult is a not-for-profit set up by government to help the energy sector innovate. PeopleLab is home to our Consumer Insight team. 

Find out more about the rest of the Catapult here then get us involved.

Invite us to your Hackathons and Design Sprints…

…it’s free!

WE CAN BRING OUR

Come and see us for a friendly

chat over a cuppa.

 

Cannon House, 18 The Priory Queensway

Birmingham B4 6BS8

We love small print. Said nobody, ever.