WE BUILD AND TEST IDEAS FOR

Consumer Insight at the Energy Systems Catapult

HOME TRUTHS®

Discover what people really value with bespoke research

SERVICE DESIGN

Build appealing propositions with our experienced players

DIARY STUDIES

Discover how consumers use your product or service

FAIR FUTURES®

Harness innovation to reduce vulnerability to fuel poverty and design smarter consumer protection

DIGITAL PROTOTYPING

UX/UI excellence from a team of proven heavyweights

LIVING LAB

See beyond what people say to understand what they do in smart homes around the UK

Trial Services

Usability testing

Make sure people can easily use your product or service before you launch it. Give designers the information they need to create delightful experiences.

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Projects

Fair Futures® Bootcamp

We gathered the best in the industry to run a 1-day bootcamp-style hackathon where this super-team developed a free open-source tool to score and publicly test solutions to UK fuel poverty.

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Projects

Is there room for flexibility with EV charging?

As renewable energy generation grows, matching available electricity supply to consumers’ demands gets harder.
We looked at how Electric vehicles could help to balance the grid by testing DSR with domestic EV users. Can this fit into people’s lives? Or will they reject it if it takes away their control?

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Projects

Have you considered consumer protection?

Decarbonisation of the energy system will change the way that consumers use and buy energy. If you want to ensure that your innovation is inclusive for all it is essential that you understand consumer risks. We created a manual with structured tasks to help you identify your risks and consider how you might address them.

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Research Services

Home Truths®

Get rapid, cost-effective consumer feedback on your product, service or policy idea. Home Truths® is the Catapult’s online panel of 000’s of UK households.

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Projects

Home Energy Use

We use 80% of our energy at home for heating and hot water. This produces 20% of our carbon emissions. We need to give people the heat they want without the carbon. So, back in 2013, we built a team of leading academics and consultants to understand how people use heat at home.

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Trial Services

Living Lab

Soft launch your product or service to check it works before opening your gates to the public. Includes 100 highly instrumented homes and a suite of modelling tools.

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Projects

Hot Water Design Sprint

There’s growing interest in the idea that businesses could sell energy as a service. Confident we could sell Heat as a Service, we wanted to explore how to add Hot Water. We used a Design Sprint to see how far we could get in three days.

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Design Services

Discovery Workshops

Kick-start innovation with design thinking. Map out how your customers experience your product or service. Then use simple exercises to structure your creativity.

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Projects

Sprinting to Net Zero

We conducted a bespoke four-day design sprint with Big Clean Switch to help them design, build and test a digital platform that allows energy customers to make informed choices about their home energy improvements.

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Like an agency, but not.

TRUSTED, INDEPENDENT, NOT-FOR-PROFIT

We succeed when you succeed: leverage our unique position

CREDIBLE FUTUREGAZERS

We are helping shape the policy landscape for the next 25 years

HYPER-CONNECTED

Matchmakers for government and entrepreneurs

WHOLE-SYSTEM MODELLING

Use Catapult modelling tools to validate propositions across the wider energy system

WE OFFER SUPPORT

We collaborate with innovators to deliver projects that move towards decarbonisation goals

WHO ARE WE?

The Energy Systems Catapult is a not-for-profit set up by government to help the energy sector innovate. PeopleLab is home to our Consumer Insight team. 

Find out more about the rest of the Catapult here then get us involved.

Invite us to your Hackathons and Design Sprints…

…it’s free!

WE CAN BRING OUR

Come and see us for a friendly

chat over a cuppa.

 

Cannon House, 18 The Priory Queensway

Birmingham B4 6BS8

We love small print. Said nobody, ever.